Privacy Policy

Information We Collect

We collect information that enables us to provide a secure and personalised gaming experience. When you create an account, we gather details such as your full name, date of birth, residential address, email address, telephone number and government-issued identification to verify your identity and meet regulatory requirements.

Financial information including bank account details, payment card numbers and transaction records is collected solely for the purpose of processing deposits, withdrawals and refunds. We also automatically record technical data such as your IP address, device type, browser version, operating system and pages visited on our site. This helps us understand how our platform is used and allows us to resolve technical issues quickly.

In some cases we may receive additional information from trusted third-party verification services to confirm your age, identity and location. We do not collect sensitive information beyond what is necessary for lawful operation of our casino.

How We Use Your Information

Your personal information is used to create and manage your gaming account, process financial transactions, and deliver customer support when needed. We also use it to personalise your experience, such as recommending games based on past play or notifying you of balance updates.

Another key purpose is compliance. We analyse data to prevent fraud, money laundering and underage gambling, and to fulfil our obligations under Australian law and gaming regulations. With your consent, we may send promotional communications about bonuses, new games or special offers. You can withdraw this consent at any time.

Sharing and Disclosure

We do not sell your personal information to third parties. However, we may share it with carefully selected service providers who assist us in operating the casino. These include payment processors, identity verification agencies, hosting providers and customer support platforms. All such partners are contractually bound to protect your data and use it only for the purposes we specify.

Information may also be disclosed to regulatory authorities or law enforcement agencies when required by law, or to protect the rights, property and safety of Wild Chance Casino, our players and the public.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to maintain your login session, remember language preferences, track betting activity for responsible gambling purposes and analyse site performance. Essential cookies are necessary for the platform to function correctly, while optional analytics cookies help us improve the player experience.

You can manage your cookie preferences through your browser settings or our cookie consent tool. Disabling certain cookies may limit some features of the site.

Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or alteration. This includes encryption of sensitive data, secure servers, access controls and regular security reviews. While no system is completely impenetrable, we continuously work to maintain a high standard of protection.

Your Rights and Choices

You have the right to access the personal information we hold about you, request corrections if it is inaccurate, and ask for deletion of your data when it is no longer needed for legal or regulatory purposes. You may also object to certain types of processing or withdraw consent where applicable.

To exercise these rights, simply contact our customer support team. We will respond within a reasonable timeframe and in accordance with Australian privacy requirements. Please note that we may need to retain certain information for legal compliance even after a deletion request.

Data Retention

We keep your personal information only for as long as it is needed to provide our services, meet regulatory record-keeping obligations and resolve any disputes. Once it is no longer required, we securely delete or anonymise the data.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or legal obligations. The revised version will be posted on this page with an updated effective date. We encourage you to review it periodically so you remain informed about how we protect your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or the way we handle your data, please reach out to our support team through live chat or by emailing our privacy officer. We are happy to assist and will respond promptly.